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A Primary PSAP, or Primary Public Safety Answering Point, is the first point of reception by a public safety agency of a 911 call. A PSAP must be capable of receiving and processing enhanced 911 calls from all voice communications service providers to be designated as a Primary PSAP.

A secondary PSAP is able to receive the voice and data of an Enhanced 911 call transferred from a Primary PSAP and to complete the call taking process dispatching law, medical, fire or other responder.


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