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Events Calendar

911 Board Meeting
Friday, April 25, 2014
10:00 am
Governor's Crime Commission
1201 Front St.
Raleigh, NC

If you will be attending in person please notify the Executive Director, Richard Taylor at to ensure available seating. Also contact Mr. Taylor if you would like to participate via webconference.


FY2012-2013 Revenue Expenditure Reporting Form

FY2013-2014 PSAP Distributions

Worksheets for FY2013-2014 PSAP Distributions

FY2015 PSAP Funding Reconsideration Form

Approved Use of Fund List (January 24, 2014 Update)

List of Approved Training Classes

ECaTS (Emergency Call Tracking System) Whitepaper

Draft Operating Standards 1/25/2013 pdf

State 911 Plan

PSAP Grants









North Carolina 911


Call Statistics   


In 2013 NC PSAPs Answered 6.9 million 911 calls


Total wireline 911 calls for 2013             2,291,711

Total wireless 911 calls for 2013             4,563,668


911 Call Statistics for March 2014


  • Total wireline 911 calls for March 2014   190,477


  • Total wireless 911 calls for March 2014   426,424

Updates from the North Carolina 911 Board

911 Board Wants To Hear From You

As part of their goals for 2014, the North Carolina 911 Board has committed to hear from the public, especially from the 911 centers and the dedicated personnel that manage and staff those centers 24/7. As a part of that commitment, the 911 Board will open each of their meetings with a public comment period. If it’s on your mind and you believe the 911 Board can help, this is your opportunity to address the 911Board directly.

The Board meets Friday, 4/25 at 10:00am at the Governor's Crime Commission, 1201 Front Street in Raleigh. If you would like to speak, please notify Richard Taylor at or via telephone at 919-754-2942 so a seat can be reserved for you and your name added to the speaker’s list.

911 Board Recognizes City of Fayetteville 911 Center

At the March 23, 2014 911 Board meeting, the North Carolina 911 Board recognized the City of Fayetteville 911 Center for the "Most Improved 911 Call Answer Times for the 2nd Quarter of FY14". Based on reporting data from the Electronic Call Analysis System (ECaTS), Fayetteville's telecommunicators went from answering 90% of all 911 calls within 10 seconds 49.9% of the time to 82.8% of the time in a three month time frame. The proposed standard for answering 911 calls by the 911 Board is 90% of all 911 call answered within 10 seconds.

Pictured (left-right) Dep. Chief Brad Chandler, Crystal Bullard, Greg Gilder (back), Ashley Bradshaw, 911 Director Lisa Reid, 911 Board Chairman George Bakolia

Interim Text to 911 Solution for Your PSAP


In December 2012 an agreement between NENA , APCO and the "Big 4” wireless carriers (Verizon, AT&T, Sprint, and T-Mobile), text-to-9-1-1 capabilities will be in place on those four carriers’ networks by May 2014. 

The interim text-to-9-1-1 solution will be for the most commonly utilized texting technology, Short Message Service (SMS), texting only, video and pictures (MMS) are not available with this interim solution. The interim solution will have three options in order to allow PSAPs that have not begun deploying NG9-1-1 services the capability to receive text messages.

Text to TTY/TDD – this option will allow the PSAP to receive incoming text messages via their current TTY/TDD system. The text would display on the 9-1-1 equipment exactly like a TTY call. The Automatic Location Information (ALI) display will show the caller’s text number in the location where the wireless caller’s Call Back Number is displayed on voice calls, and the x/y coordinates of the cell site centroid where the person is texting. The text messages will be delivered via the existing 9-1-1 trunks.

Web Portal – this solution would require a PSAP to have internet access. A separate web portal would be opened at the beginning of the shift and would need to be monitored for incoming text messages. This solution currently requires a separate monitor for the web portal; however, some equipment manufacturers are working to incorporate the portal into the 9-1-1 display. The ALI will display the number associated with the device used for texting, and x/y coordinates of the cell site centroid of the person texting.

NG9-1-1 Interface – this solution would require the PSAP to have IP capable equipment and IP connectivity to the carrier. The text message will be delivered directly into the 9-1-1 equipment. This solution should be compatible with a full NG9-1-1 I3 solution. The ALI display will contain information similar to a wireless caller today including the x/y coordinates of the cell site centroid.

National NENA has developed an excellent planning guide, click here Interim SMS Text-to-9-1-1 Information and Planning Guide

NENA also has developed a Text to 911 Resourse site for PSAPs click here

For help completing your PSAP request for the Interim Text to 911 Solution contact your 911 Board staff:

In Western North Carolina

David Dodd

In Central North Carolina

Dave Corn

In Eastern North Carolina

Tina Bone



FY15 Grant Cycle Is OPEN!!


The FY15 Grant Cycle is now accepting electronic applications until midnight May 21, 2014. There are three types of grant programs open to primary PSAPs, Consolidation, Individual PSAP Enhancement/Replacement and Regional Initiative Enhancement/Replacement.

Obtaining an NCID User ID and password is the first step for gaining access to the NC 911 PSAP Grant Application. If you do not have an NCID click here for instructions.

Select the PSAP Grants link on the home page, which can be found both in the Newsroom area in the lower left or in the PSAPs area in the lower right. Please note that all applications must be submitted electronically through the 911 Board Grant website. Deadline for filing is midnight May 21, 2014 If you have any questions, contact Richard Taylor @ 919-754-2942 or email




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911 Board members are appointed by the Governor, the President Pro Tem of the Senate, and the Speaker of the House. Please choose among these links to learn more about the 911 Board.

Voice Communication Service Providers provide voice connectivity through conventional telephones, VoIP devices, wireless devices, or combinations of those technologies. VCSP information may be found here.

911 calls are received by Public Safety Answering Points, or PSAPs. North Carolina PSAP information may be found here.

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